Our goal is to work directly with your office to streamline your billing processes. Posting payments, claim research and all billing responsibilities ARE time consuming! DCS has the time to devote our attention to making the insurance company pay. Your office staff will have the time to be more patient-focused.

Our main focus as well as our expertise is in the insurance collections side. By focusing all of our attention to claims, we aim to provide the best quality service to our clients in this area of our expertise. For those who are looking for verification and patient billing we do have recommendations and partnerships for those interested, and can help you arrange services with our partners.

We do not send paper statements but do have a role in generating electronic statements for your practice. While posting insurance payments, we post and adjust (when applicable) per line item. In doing so, money is properly allocated, leaving balances on the procedure left unpaid or partially paid by insurance. We also leave thorough notes on claims that were not paid in full as to why there is a balance remaining. This creates a virtual EOB, if you will, in your patient’s ledger. If a deductible is applied, it is updated in the practice management software and notated. A typical claim balance note is :

• DOS (Date of Service) 1/1/2020 Fluoride denied due to frequency. Patient portion due $30. DCS
• DOS 1/1/2020 $50 deductible applied. Patient co-pay $62.40. DCS
  
  

Once all claims for the patient’s account have been finalized, if there is a balance remaining on the account, we will batch a statement (software dependent) and notify the office. We do not send statements directly due to the personal relationships between the practice and the patient. In some instances, there may be financial arrangements that were agreed upon between the patient and the practice or a patient may be a family member, neighbor, etc. The last thing we want to do is upset a patient or make it seem like there is a breakdown in communication internally by sending a statement to a patient that should not have received one. Ultimately, the final decision to send a statement in the hands of the practice.

No, here's why. All scanned EOBs are saved to a dated file, and all EOB/EFTs are available online.