What’s it like to outsource your dental practice’s billing?
Read this guide to learn:
After you read this guide, you’ll know for sure if outsourced dental billing is right for you.
If it is, you’ll have what you need to start outsourcing your dental billing now!
Outsourced dental billing means contracting your dental insurance services to an outside agency.
When you sign on with a dental billing company, your offices will be assigned an expert (or experts depending on the size of your practice) who works on your insurance billing every day. Your biller will get to know the team and your current billing process, looking to where improvements can be made. Your team has the opportunity to develop a warm working relationship with this vital new “team member.”
Traditionally, these tasks have been handled by in-house dental team members. Outsourcing allows businesses to cut costs of labor and training. The dental office would not have to pay per hour or pay for specific training for staff members.
Whether your office is PPO dependent or fee for service, insurance billing tasks provide quality service to your patients and cash flow to the practice.
These essential dental billing tasks obligate dental offices to hire full-time staff, part-time staff, or extend the dental billing workload to other team members.
Have you always handled dental insurance in-house?
You may be just beginning to explore the option of outsourced dental billing. Many dentists and office managers seek outsourcing services due to employee turnover, collections are decreasing, or in-house training is not available.
If you’re learning about outsourced dental billing, you might be curious about what services can be outsourced.
These are the most common services that dental billing companies include:
As part of the administrative team, you still remain front and center in your practice, and will continue to handle the following tasks:
You’ll still need to check that your daily procedures are coded correctly and that the information on record matches the work that was actually performed in your office that day.
You'll still need to verify coverage and communicate costs and insurance coverage with patients.
Running an office is a full-time job, and taking care of a dental office requires multiple people, all helping one another.
When exploring the option of outsourcing, you may think, “Why do other dental practices outsource?” Understanding why your colleagues are making this leap can be helpful and include reasons you might consider outsourcing for your own practice as well.
Seeing why people like you outsource their dental billing can make you feel as though you aren’t alone in your insurance concerns. This can empower you to take action and plan your own strategy to handle insurance billing.
Here are the top 10 most popular reasons dental practices outsource their dental billing:
If you see your practice in any of these reasons for outsourcing, read on.
Trying to choose between hiring an experienced in-house dental biller (or insurance coordinator) or an outsourced dental billing company?
They’re different solutions with (hopefully) the same outcomes.
In the past, you may have turned to your office manager or someone else on your administrative team. But maybe you’re not getting the results you want.
This is a common crossroads for dentists. It’s likely that your dental team doesn't have the time or expertise to devote to your insurance claims.
And that’s not anyone’s fault — but something needs to change.
There are two solutions:
Let’s weigh the pros and cons of both choices.
An in-house biller is a big financial commitment for your practice. It may seem like a huge undertaking to add another full-time salary with benefits to your overhead. Hopefully, you’re getting what you pay for. Why would you want to hire an in-house team?
Now that you understand the pros and cons of hiring an in-house insurance coordinator, here’s what to consider when hiring an outsourced dental billing company.
Outsourcing to a dental billing company gives dentists access to a pool of experts who consistently submit claims and follow through with each one until they are paid.
When it comes to outsourcing your insurance billing, you do have to properly communicate to your team why you’re making the change. This will prevent team members from feeling stepped on by the remote biller who is truly there to lessen the chaos that comes with insurance billing.
The best choice? The one that’s most profitable and that will optimize the financial health of your practice.
Let’s get specific! How much is outsourced dental billing?
The average cost for outsourced dental billing is about $1,500-$1,600 per month. Let’s multiply this by 12 months to get your annual expense.
Here is the math:
$1,600 x 12 = $19,200 average annual fee for an outsourced dental billing company.
1. Insurance revenue. Most outsourced dental billing companies charge based on your insurance collections only. The billing companies will take care of your insurance accounts receivables only for the included fee. Patient AR is an additional service provided by only some dental billing companies. Since it’s a stand-alone service, it will typically add to your monthly cost.
2. The size of your practice. Some practices have one doctor, while others have multiple providers. The number of providers rendering services dictates the collections. Most dental billing companies charge based on how much you are collecting from insurance on a monthly basis. These are the different tiers of insurance collections that we use to determine the cost of outsourcing:
3. Startup location and new practice cost structure. Without knowing your projected production and collection levels prior to opening, many startups will be considered under a “Startup Pricing”. Startups require initial setup of the software, which would include setups for the providers, claims, and fees. For a single doctor startup, this may be a flat fee ranging from $750-$1300 per month for a set period of time, typically 3-5 months once patients have been seen and claims have started to be sent.
4. Multi-location dental practices. If you have multiple locations, this may affect different pricing based on the number of locations and the production and collection levels of each practice combined. In most cases, those locations would be combined for billing purposes. However, there are circumstances where different offices could be billed separately. For a conservative estimate, add the monthly insurance collections from each practice and see the pricing schedule above.
1. Set-up cost. Set up fees range from $200-$999. Set up costs vary by company and may include IT services to install software on equipment furnished by the outsourced dental billing company. Set up fees include the warranty and shipping on computer equipment and team training.
2. Stamps costs. Stamp costs range from $0.50-$0.75 per item. Most companies charge a standard rate for each stamp used when mailing claims or sending a statement is necessary.
3. PPO fee schedule entering. Fee Schedule entering ranges from $100-$200.
4. Medical billing. Medical billing for dentists may be billed per claim sent up to $50-$75. Some companies charge the percentage on the production number and some will bill the percentage on the collected amount.
5. EFT reconciliation. Monthly EFT Reconciliation ranges from $150-$300.
1. Credentialing. Credentialing services may be necessary to ensure proper timely payment is received. Credentialing one provider with one insurance will cost between $200-$500. Credentialing fees can vary depending on the number of providers and payer requirements. The more PPOs you will be in-network with, the less you will pay per insurance.
2. PPO fee negotiations. PPO Fee Negotiations are often one flat fee per insurance or umbrella network. These can range from a couple hundred dollars to thousands based on the network PPO Fees are negotiated. Some insurance companies will not negotiate or be part of a larger umbrella network (i.e. Delta Dental). For more information on umbrella networks, please refer to the Credentialing article.
3. Insurance verification. Insurance Verification pricing can be hourly or per claim. The different levels of insurance verification can affect price. Those levels may include:
1. Eligibility
2. Standard Breakdown
3. Full Breakdown
Now that you know what the cost of outsourcing is, how does it compare to hiring an in-house biller or insurance coordinator?
Time for a detailed comparison of the costs of outsourced dental billing and the alternative you have with insourcing. Let’s assume that both outsourcing and in-house dental billing would produce the exact same results for your insurance revenues.
According to a 2020 Ziprecruiter article, a dental office insurance coordinator (in-house) salary average is $18.26 per hour. An insurance coordinator earning $18.26 per hour will actually cost you between $47,476 and $53,173 per year in salary.
In-house W2 employees also have overhead costs above and beyond their hourly or salary rate. W2 employees for any business cost on average 1.25 to 1.4 times base salary range. This extra compensation includes employer taxes such as social security, federal and state unemployment, Medicare, workers’ comp insurance, payroll costs, as well as any benefits you may offer.
This means you can expect the total compensation for one of these employees to be 25% to 40% higher than their base salary. At $18.26 per hour, your average dental insurance coordinator costs your practice $50,325 in annual salary, which includes the benefits and employer taxes. Any bonuses given to W2 employees would be added to this calculation.
So as you know from above, the average cost for outsourced dental billing is about $1,500-$1,600 per month.
$1,600 x 12 = $19,200 average annual fee for an outsourced dental billing company.
~ $50,000 for an insurance coordinator
- $19,200 for a dental billing company
= $30,800.
That $30,800 per year that you save on your insurance billing — a huge annual difference.
Let’s say working with a dental billing company has raised your collection rate and has been worth your time and money. Great!
You may wonder, “How long am I supposed to work with this billing company?”
Is this supposed to be a 6-month or year-long process to fix your dental practice’s low collections and high aging report? What happens once you’re seeing results?
We believe you should work with a dental billing company as long as you want a clean, reliable billing system that keeps collecting from your insurance claims in the most efficient way.
Once you’ve spent a few months working with the billing company, and begin to see your collections increase and your aging report decrease, you might think, “We’re fixed!”
It’s true: Your dental office should be in a healthier place financially once you spend a few months working with a dental billing company.
However, this isn’t simply a staffing issue. Dental billers pay consistent attention to the ever-changing reasons for denials. They bring fresh coding knowledge and strategies to your billing system every day, with consistent attention to your insurance billing. Professional billers update each other every time insurance companies try new denial tactics.
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What do you think will happen if you lose access to that?
Without an immediate, experienced replacement, your insurance billing is going to go right back to where it was.
If you’re going to go back to in-house billing, you’ll need to replace your outsourced biller immediately. This task can’t sit on the back burner while you take your time trying to hire an insurance coordinator. This should be in place before you let go of your billing company.
If you do start to think about letting go of your outsourced biller, have a backup plan for your insurance billing.
Outsourced dental billing is a continuous, long-term service. Don’t switch to in-house insurance billing until you have an experienced and vetted replacement ready to take on the task.
There are plenty of dental offices that need outsourced dental billing, and some that might not be a good fit for this service. It’s not a one-size-fits-all solution, and there are a few challenges that come with outsourcing that your office might not be prepared to handle.
So, how do you figure this out?
Watch for these signs — they’ll help you decide.
These signs will help you know if outsourcing your insurance billing will elevate your current billing process.
You might be thinking, “If I’m just getting started with a newly purchased dental practice, shouldn’t I get everything else in order before I start outsourcing my billing?”
Of course, there are logistical things you need to get in order. You need staff, equipment, a tax ID number, and a bank account. However, an efficient billing process should also be one of the first things you figure out. After all, for many independent dentists, insurance revenue is the primary revenue source.
It’s never too early to find experts to help you establish a streamlined billing system.
We see practices come to us with messy aging reports and low collections as top problems to solve. Lucky for you, if you’re starting from scratch, you have a clean slate. You could approach a dental billing company before you have thousands in outstanding claims to collect.
If your reports show either of these red flags, you have a great opportunity to improve the numbers through outsourcing.
If you keep seeing denied insurance claims and don’t always have time to work through the aging report, these signs mean your billing process is actually costing you earned income and you need to do something about it.
The longer insurance claims aren’t paid, the more likely they’ll never be paid. This forces your practice to write off what you can’t collect, and your revenue takes a hit.
If you’re beginning to notice more and more write-offs in your dental software, it’s time to consider a change. Why aren’t you able to collect money from claims? The truth is probably that claims have been denied, and appealing denied claims takes time and expertise that you don’t currently have.
You have fewer write-offs when your appeals process is thorough. Appealing denied insurance claims means calling the insurance company, figuring out why a denial happened, and deciding how to fix it. This is something outsourced dental billing companies are experts in.
Remote billers know the appeals game like the back of their hand, and they know the tricks and strategies to have claims reimbursed by insurance companies.
They also have the time to get this work done so that you don’t have to keep writing off what you’re owed.
If someone is struggling to keep up with insurance billing because they have other responsibilities in the office, that is an opportune time to explore outsourcing. Dental insurance billing is a difficult job, and if you can’t put your full attention on it, you'll make mistakes.
When you send the mundane, frustrating work of insurance billing to remote experts, you free your desk staff to focus on patient check-in, scheduling, answering phones, verifying insurance, patient billing, and even growing your practice.
From an outside perspective, a dental billing company can see things your dental team might not notice or tell you.
These things could range from how they handle patient billing to if a staff member is exhibiting some sketchy behavior. Unfortunately, dental billing is a target for embezzlement because small amounts of money are relatively easy to take without being noticed.
If your staff isn’t handling certain parts of the billing process well, the remote billers will be able to notice even though they aren’t in the office. It will show up through claim mistakes and denials that your billers will work to appeal.
If you’re seeing an increase in the number of patients leaving your practice, you not only need to take a look at your current administrative team but also look into outsourcing.
A billing company ideally handles insurance billing so you have accurate numbers to handle patient billing.
Dental ClaimSupport specifically, does not handle patient billing. How your patient billing is handled directly affects how your insurance billing is handled. If incorrect information is collected from patients, and inaccurate claims are sent, they’re going to be denied.
You might mistakenly send your patient an extra bill in the mail. This makes for an unhappy patient.
If you’re seeing patient collections decrease, it might be because patient billing and insurance verification aren’t being handled efficiently. A dental billing company can guide you to handle insurance verification in-house. Keeping verification in-house leads to fewer claim denials, happier patients, and more money for your practice.
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Working with a dental billing company requires your team to be open to change, to prioritize communication, and to welcome the opportunity to improve revenue and lower costs with remote helpers.
As the dentist, you might be thinking, “These are amazing benefits — I’m a great fit.” Well, your team might not agree.
Here are the 5 signs you are not a good fit for a dental billing company.
Your systems need to be up to date to work with a dental billing company. This means you use current dental software, and your actual computer software is updated regularly. A dental billing service works within your dental software remotely.
If your dental software is not up-to-date and or is logging your dental biller out every five minutes, your biller can’t do their job which means you’re not collecting money from insurance companies.
Dental offices that have been around for a while may continue to operate with outdated software. We’ve seen this more often than you’d believe! We know it’s painful to update systems, but updated software can help your practice work more efficiently.
Newer dental practice programs have work-saving features and automation that can make your life easier and your job more efficient.
Not to mention, as software programs age you may be missing security updates needed for HIPAA compliance.
Even if you don’t sign on with a billing company, it’s important to use current dental practice software for your own security.
It may seem silly to mention this. Theoretically, the dentist or business owner is in charge of the outsourcing decision and the admin team should get on board.
However, we’ve seen time and time again that some office managers and admin team members refuse to accept that using a dental billing service empowers everyone’s success.
It’s a common misconception that a dental billing company is going to take control of the billing at the dental practice. This is when team members become territorial and skeptical.
It’s not true though — outsourced dental billers handle the insurance side of billing so that your team can focus on patient billing, scheduling, and everything else that makes your office successful (which is a lot!).
However, if your team is dragging their feet to get on board with the dental billing company, they’re going to make it impossible for billers to do their job successfully.
It’s a group effort, and the billers need to work alongside your team members to get your claims paid.
Working with an outsourced billing company does, in fact, require frequent communication. Not every single day necessarily, but if a biller has a question on a claim and is trying to get it paid for your office, someone needs to be available to answer those questions.
Your dental office is still going to be responsible for insurance verification and patient billing. Without those activities, low revenue will still plague your dental practice!
Regularly communicating with one another about expectations, denied claims, or questions about the patient’s information is crucial for you and the company to do your jobs well. Your revenue depends on it.
We recommend you set a precedent for effective communication from the start.
Going through orientation and getting the dental billing service computer up and running will lay the foundation for a successful relationship.
If you only need outsourced billing services for a short amount of time, you’re going to need a plan to handle the claims workload just as efficiently as your outsourced team. Otherwise, starting the relationship with the dental billing company is going to be a pointless exercise for you.
Insurance billing requires expertise, time, and attention to detail. It isn’t a role that can be temporarily filled, then passed on (to someone with less experience) once numbers begin to climb.
Once the outsourced dental billing service stops, your revenue will too — unless you have someone with the equivalent experience and skill who can handle the insurance billing workload.
If you don’t do this, your collections numbers will go back right to where they were before you outsourced.
If you do just need some help with your insurance billing temporarily until you find someone in-house, let your billing company know. They deserve to know your expectations going into this working relationship and you should know their expectations as well.
There are two types of dentists we see as an outsourced dental billing service:
Obviously, the dentist or business owner is not going to get down in the weeds of the billing process. That’s why an administrative team exists, so the dentist can focus on patient care.
For a relationship with a dental billing company to work, the decision-maker needs to be involved and aware of how the billing system is doing.
You need to know if your collection rate is worth the cost you’re paying — whether you’re paying an employee or an outsourced service.
The short answer: NO. But we’ll explain.
When introducing your team to a dental billing company, or even bringing up the idea of hiring one, your employees will naturally have a lot of questions like:
In the early days, it can be difficult for the administrative team to keep an open mind when working with a dental billing service.
But the truth is, the outsourced dental billers serve as an extension of your team.
Sure, a remote biller won’t be in the office. They won’t be creating that same in-person connection with your team, but they will hone in on getting your claims paid and helping your employees have more time to focus on patients, scheduling, and taking care of the office.
Your team might think once you’ve signed on to outsource the insurance billing, you’ll have nothing to do with insurance because the remote team is invisibly handling it.
You might never meet them in person, but the remote biller or team is going to not only meet you via video conference but also communicate with you daily, the way any team member would.
Think of your remote billers as behind-the-scenes workers. They’re the ones making sure all the tedious insurance issues backstage are taken care of. Handling insurance billing is time-consuming. Your least favorite tasks are now something someone else handles.
Getting claims paid can also mean spending too much time on the phone with insurance companies. This should not take hours out of your day that you could spend helping the people you work with and the patients in front of you. You — not the remote biller — are the best person to give patients the attention they deserve.
Your team probably dislikes dealing with insurance as much as the next person. The only difference between your team and the biller is the experience and expertise the biller has that comes with dealing with insurance daily.
Plus, the remote biller will have the time to devote to the task of insurance billing. It’s like a chess match for the billers, and they always intend to win the appeals game.
While administrative team members are paid by the hour, the remote biller isn’t. Your biller (or billers, depending on the size of your practice) gets paid depending on how much money they bring in for you! So they are hyper-motivated to get your insurance claims paid.
Most billers are 1099 contractors. They don’t necessarily get the same paycheck every other week as a W-2 worker would. Because of this, their personal income depends on how many claims they close out for each office they work with. They’re ready to get every single claim paid for you.
And your team is motivated to get claims paid because it will help increase the revenue of the practice. Having this common goal puts everyone on the same team.
A common fear among office managers, or other members of the administrative team, is that the outsourced biller is going to take control away from them, but this isn’t true.
The remote biller’s sole responsibility is going to be your insurance billing. Their purpose isn’t to take over your office, it’s to handle insurance billing and in turn, eliminate the stress your team faces surrounding it.
The admin team will not “report” to the biller, and the biller won’t really report to the admin team. They’ll technically report to the dentist or business owner.
If the remote biller is hired on and notices a lot of the claims they submit for the team are being denied for the same reasons (incorrect patient information, data entry errors, etc), they’ll address it with the admin team and figure out where the process could be improved.
The biller isn’t going to offer advice or solutions unless problems (such as consistently denied claims) arise that affect how they perform their own duties.
As we’ve mentioned, there’s a possibility not everyone on your team will be ready to embrace the change that comes with outsourcing your billing.
Have you communicated with your administrative team what this change will look like and how it will benefit them?
If you don’t have a plan to introduce your team to this billing company, they could feel blindsided, nervous they are being replaced, judged that their work wasn’t “good enough,” or just flat out annoyed that they have to learn to communicate with someone outside of the office.
Here are some tips for how to introduce your dental team to an outsourced billing company.
Give your team some lead time to understand what’s going on. Fewer surprises mean fewer complaints. This is a major change for your administrative team. They aren’t used to someone else coming in and taking over a portion of their responsibilities.
Informing your team might look like having a big group meeting with your entire dental team, and sharing that you’ve decided to outsource your insurance billing, and what the onboarding process is going to look like for everyone. You especially need to be honest with whomever it will directly affect, namely your insurance coordinator or whoever has been previously handling the insurance billing.
Office staff often fear they are being replaced. It’s a completely reasonable fear, especially if the person has been on the in-house dental team for several years.
If they’ve been doing the insurance billing, they may feel their efforts weren’t appreciated or that their livelihood is threatened.
In most cases when the dentist hires a dental billing company, it just means their team needs help, not that anyone is being replaced.
If you’re the decision-maker, explain this to your team. Reassure them that the billing company is there to relieve your dental team of the most time-consuming and stressful tasks of getting insurance claims paid. They aren’t going to interfere with the relationships already built within the administrative team, or patients.
If your team hasn’t been fully informed on what the billing company’s purpose is, what it does and how it may affect their job, they might be resistant to the change.
The remote billing team is laser-focused on making sure insurance claims are sent, appealing denied claims, and following up on unpaid claims.
Your team will learn this during an orientation with the dental billing company. However, as the leader, you’ll help your team succeed even more if they hear from you what the billing company will be handling versus what the in-house team will be responsible for.
You will receive plenty of information that will help you explain everything (should you work with us). Your team will appreciate your support and transparency and have a better understanding of what their future role in your practice is going to look like.
It’s crucial to get your team in the right mindset to be all-in on the change that comes with outsourcing your insurance billing.
Clearly communicating your expectations from your dental team will ensure a smooth transition as you introduce a dental billing company into your practice.
Now that you understand the purpose of the dental billing company, and what kinds of expectations your team should have, you’re probably wondering exactly how outsourced dental billing is going to work.
Sure, there are the logistical parts of working with a dental billing company, which you will learn during orientation if you decide to sign on with one.
But in this section, we’re going over how to work successfully with a dental billing company. There are three big mindsets that will affect how well the relationship works:
Insurance billing is complicated and tedious and can involve sitting on the phone for a frustrating amount of time. When we say “buy-in” to the idea of a dental billing company, it means to get ready to have help where you didn’t before.
Having a positive mindset means don’t ignore the billers when they contact you and embracing the change in your dental office.
For this to work, everyone needs to get on board with helping your billing experts help you. They sit on the phone with insurance companies so you don’t have to.
Embracing the new billing company also means getting ready to focus on all of the other tasks you are responsible for, whether that means tending to patient care as a dentist, or checking in patients and collecting payments as a member of the front desk team. Enjoy having enough time in your day to work on these things, other tasks you’d rather do, or even take a lunch break!
Communication is a huge factor in your success with a dental billing company. Especially when you are first onboarding your dental billing company, set a precedent for frequent, easy communication. Learning how to work with each other in the beginning, going through orientation, and getting all of the equipment set up to work with a dental billing company is what sets the foundation of this working relationship.
Your dental office is still going to be responsible for insurance verification and patient billing. Without that information, there is no insurance billing!
Maintain your half of the billing equation while the dental billing company maintains theirs.
Regularly communicating with one another about expectations, denied claims, or questions about the patient’s information is crucial for you and the billing company to do your jobs well.
It’s easy for someone at the office to say, “I’ll handle the insurance billing, don’t spend your money on that company!”
Insurance billing can bring in about 50% of your dental practice’s revenue, sometimes more. Should so much of your income depend solely on one person who may have other responsibilities on their plate?
Outsourcing your insurance billing can ensure your payments keep coming, and free up time for your team to focus on tasks like caring for your patients. You will have more time to check in patients, answer phones, present treatment plans, and collect patient payments.
This is why you should think of your dental billing company as an investment that will make your dental practice better.
Embrace the mindset that outsourcing relieves everyone of insurance stress and helps the practice make more money.
There are a few things to keep in mind when searching for a dental billing company and a few red flags that show you what to avoid.
Before searching for the right dental billing company, look in the mirror and pinpoint the issues your practice needs to address.
Identify these in advance so you can share them in your initial conversation with a prospective dental billing company.
Here are a few questions you might ask yourself:
You can even think more generally:
Think through the answers to these questions before talking to a prospective dental billing company.
You’ll know what you are and are not looking for and can eliminate outsourced dental billing companies that can’t provide the services you need.
Want to find the best dental billing company for you? Do some sleuthing in advance.
Gathering intel can be as simple as searching online for “outsourced dental billing companies.”
Browse through each website in the results and review their services. Do their services match your needs?
If so, begin to assess other things on their website.
When you find a good candidate, try reading online reviews to learn how others have experienced working with the dental billing company you’re considering.
You wouldn’t go car shopping without doing some research on prices and setting a budget for yourself, would you? Outsourcing insurance billing for your dental practice is no different.
Most dental billing companies have their prices listed on their site: Use these to plan your budget. If prices seem suspiciously low, that could be a red flag that their services are not high quality, or there may be hidden fees.
For all-inclusive services, dental billing companies start at a minimum of $1,000 per month on the low end. If prices are lower than that, determine which services are included in the fee.
You’ve done your research and you’ve created your budget. Time to make some calls!
We’ve all talked to pushy sales people. It’s unpleasant and you can feel worked-over. Now that you are in communication with the company you might outsource to, you can tell a lot about their style based on how the sales team communicates. Look for a point of contact who answers your questions honestly and clearly.
If the sales team gives you the run-around on a pricing question, that could be a red flag. If they bombard you with emails and calls after the initial phone call or ignore you completely, those might be red flags too!
Let’s look closely at red flags.
You need a company who you are comfortable communicating with because they are handling a large portion of your revenue.
If you have any questions or concerns, you should be able to:
Some dental billing companies contract with billers overseas, which can have unforeseen consequences.
When you call to speak to a sales representative, ask who you will be communicating with daily and how their process works
Ask, “Where is your company located?” or, “Where is my point-of-contact located?”
Do the website and social media accounts feature photos of the company, its owners, and their employees? Some outsourced dental billing company sites only have stock images and only post memes on social media.
Choose a company that vets their billers and puts them through a rigorous training process before letting them touch your practice’s insurance billing.
If the biller is not educated on dental billing insurance and the process of getting claims paid by insurance, you could miss out on money you have earned.
Make sure you are bringing on a well-trained expert for this crucial role.
Have you ever been on hold for a long time, waiting for a customer service representative? Or maybe you can only get automated replies when you really want to speak with a human.
The best way to avoid this is to note how your prospective dental billing company communicates with you when you’re inquiring about their services.
Some companies even send videos to potential customers so you can see their faces and can tell that the email is from a human being.
Human communication is the best way to build trust, especially when it comes to outsourcing services. If all you’re getting is pre-written replies, how are you supposed to trust the company to be responsible for a huge chunk of your revenue?
Send the company an email or give them a call and see what kind of replies you get, and you’ll know which company will be easy to deal with and which will not.
You now know how to maximize your revenue by working with an outsourced dental billing company.
You understand why dental practices outsource their insurance billing, how outsourced dental billing companies communicate, how your remote biller fits with your administrative team, and what to look for when researching prospective companies.
You’re ready to take the next step and find out if outsourcing is right for your dental practice.
Schedule a call to discover how our team at Dental ClaimSupport can help your team today.
