Celebrating Excellence: The DCS Impact on Dental Practices in 2025

Could your practice use help—and maybe a kickstart—to collect every dollar you’re owed? The DCS Special Projects Unit spends every day getting dental businesses around the United States back on track by cleaning up A/R and correcting data, recovering over $1.1 million in revenue in 2025. These 3 success stories are just a few examples of what DCS can do for your practice.

Accounts receivable (A/R) cleanup to recover high-risk and stalled revenue is complex work that requires time, focus, experience, and niche expertise that most busy dental teams don’t have.

But for dental practices across the country, completing these collections projects is the difference between perpetual cash flow struggles and long-term financial stability.

In 2025, DCS Special Projects ended the struggle and delivered stability in a big way for dental practices like yours.

Our team of billing experts specializes in tackling the toughest billing challenges: years of aged insurance claims, stalled payments, credentialing issues, and systems that haven’t kept up with practice growth.

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The DCS Special Projects Unit provides dental teams with a fresh start as they increase and steady the practice’s flow of revenue, collect the money that’s already earned, and offer guidance on how to streamline office processes for continued success.

That mission translates into remarkable success stories for practices of all sizes, each story demonstrating what’s possible when expertise, proven processes, and partnership come together.

To highlight that success, we’re sharing stories of our client-partners with real dollar values to show the impact DCS Special Projects had on the financial health of their dental businesses.

Key takeaways from working with DCS Special Projects:

• The DCS Special Projects team helped practices recover high-risk revenue, reduce write-offs, and drastically cut aging A/R.
• Clear communication between DCS and dental practice teams builds partnerships that drive fast, measurable improvements in collections.
• DCS is ready to help your practice increase revenue and improve cash flow to stabilize your practice’s finances in 2026.

Why an Accounts Receivable (A/R) Cleanup is essential for dental practices like yours

Accounts receivable (A/R) is money you’ve earned that is owed to you and billed but has not yet been received—or collected.

In the case of dental businesses, this money comes from both patients and insurance claims. There are unique challenges to both when it comes to collecting what’s earned and owed:

• Claims sit unfiled or unpaid for weeks or months.
• Denied claims get buried and forgotten.
• Missing information and attachments go unaddressed.
• Insurance follow-up falls behind during busy times—which may be all the time.

When problematic claims go unresolved, this uncollected money builds up on your A/R and aging reports. Day by day, your practice’s cash flow tightens. You could be at full production yet have cash flow problems and insufficient revenue due to low collections.

DCS Special Projects Business Unit Manager Jeff Smith details how a high A/R harms the financial health of your dental practice—

“The negative impact of high insurance A/R ultimately reduces cash flow and profitability with an increasingly higher risk of uncollectible insurance payments the longer the insurance
claims go untouched and unresolved.

And the damage isn’t limited to insurance receivables. As insurance claims continue to inflate an office’s accounts receivable, it also limits and reduces any opportunities to collect on patient A/R.”

When our Special Projects team is brought on, they analyze your accounts, prioritize the work that needs to be done, and get started right away. This could mean collecting on claims in danger of being lost to timely filing, cleaning up your practice management software’s (PMS) data so it’s reliable, or even realigning your processes for efficiency and compliance.

“Huge thanks to DCS and their incredible team—especially Jeff and Oliver—for doing an outstanding job on our aging reports. Their professionalism, attention to detail, and commitment to delivering accurate, timely insights have made a real difference in how we manage and understand our data.

Jeff and Oliver were especially responsive and thorough, making the entire process smooth and efficient. Highly recommend their services!” —Jimmy Nielson, DCS Special Projects client

Now let’s look at the numbers—get ready for real data, real outcomes, and real wins.

Related: Get more cash flow: 3 signs your dental practice needs an A/R clean up

Success Stories: DCS Special Projects 2025

Note: In accordance with our confidentiality policy, the names of our featured client-partners have been changed to Adrian, Bailey and Casey.

DCS Success: Monthly collections up 350% for our client-partner “Adrian” 

When Adrian’s practice started with DCS in October 2024, their over-30-day A/R was a hurdle they just couldn’t get over. Claims were being followed up but not consistently, and the practice’s erratic cash flow reflected it.

The DCS Special Projects team executed a dramatic A/R turnaround, shifting Adrian’s severely aged A/R to consistently elevated collections volume.

Adrian’s Special Project Results:

• Reduced over-30-day A/R balance by $726K
• Decreased 30-day+ A/R by 24%—from 71% to 47%
• Increased average monthly insurance collections from $58K to $205K—a 3.5x boost.

How did the DCS Special Projects team accomplish this with Adrian?

• Actively and speedily worked 500+ insurance claims each month
• Biweekly touchpoints to consistently align on priorities and eliminate bottlenecks
• Adrian had a highly communicative team who was very proactive in gathering missing information to avoid further delays in claims reimbursement
• DCS and Adrian agreed upon an ongoing escalation path and cleanup of high-risk aging buckets
• DCS and Adrian both held a strong partnership mindset with clear expectations and accountability 

DCS Success: Monthly collections up 77% and claims filed up 90x for our client-partner “Bailey” 

Bailey’s practice saw an A/R reduction soon after onboarding with DCS Special Projects followed by steady improvement and billing optimization for the practice’s team.

The transformation highlights how proactive auditing, consistent portal work, and refined claim submission processes can drive exceptional improvement.

Bailey’s Special Project Results:

• Increased collections from $48K per month to $85K per month, nearly doubling the practice’s monthly revenue
• Lowered over-30-day A/R by more than $300K within seven months
• Dropped Bailey’s A/R percentage from 61% to 17% in less than a year—a 44% drop.
  • Note: You have a healthy A/R percentage when under 20% of claims are resolved in less than 30 days.

Consider this: What could you do with twice your current monthly collections? What would it feel like to know you hadn’t left any money on the table for insurance companies all year? 

Meanwhile, with DCS leading and optimizing their claims process, Bailey’s team went from working 31 insurance claims per month to processing 303 claims each month—a 90x performance gain.

How did the DCS Special Projects team accomplish this with Bailey?

• Aggressive 90+ A/R clean-up and re-submission strategy
• Improved coordination between the office and billing teams for same-day processing
• Prioritized follow-ups on large carriers and recurring denials
• Strengthened notes and attachment quality for fewer denials and faster payment turnaround

DCS Success: Client Partner Casey’s clear communication strategy

Casey’s partnership with DCS throughout the first year of their new practice is a clear example of how persistence and teamwork can turn challenges into success. After a 90-day delay in insurance payments due to missing W-9 details and credentialing issues, Casey’s office partnered closely with DCS to get back on track.

With consistent communication and focused effort from the Special Projects team, this practice moved from stalled claims and high A/R to steady cash flow and strong monthly collections.

When Casey publicly celebrated their first full year of practice ownership, they credited DCS with helping the practice reach stability and financial success.

Casey’s Special Project Results:

• 100% acceptance of 700+ claims resubmitted by our team following credentialing corrections
• Reduced outstanding collections from $197K to just $19K
• Dropped over-30-day A/R from 72% to 6%
  • A healthy A/R percentage is 20% or fewer claims that take less than 30 days to resolve.
• Increased collections by 132%—a $28K monthly average boosted to $65K per month

How did the DCS Special Projects team accomplish this with Casey?

• Updated W-9, credentialing documents, and fee schedules to meet 2025 standards
• Executed targeted appeals and reconsiderations to recover delayed payments
• To ensure clean claim submissions, performed regular Accounts Needing Attention updates to correct outdated patient information
• Maintained strong collaboration between the DCS team and Casey’s team to stay aligned and proactive
• Casey upgraded the office’s practice management software to the latest version for improved efficiency

What are the keys that unlocked success for these DCS client-partners?

Did you spot the 3 things that all of these success stories have in common which greatly improved their A/R and increased their collections—both aged and continuing month after month?

1. Strategic A/R cleanup and detailed claim management. Every claim was resolved. No claim was left behind, overlooked, or allowed to stall out.
2. Proactive communication between DCS and the practice. Everyone stayed aligned for smooth action without unwelcome surprises.
3. Continued high engagement from both DCS and practice staff. The best results happen when both sides stay responsive and involved throughout the project.

These 3 keys, added to the DCS dental billing team’s expertise and the DCS Knowledge Network, ensure measurable improvements in collections and renewed financial health stability for our client-partners’ practices.

We asked Will Snipes, DCS’ Vice President of Strategy & Special Projects, what success looks like for our Special Projects Unit:

“The beauty of DCS Special Projects is that success can come in many different forms. It really depends on the goals of the dentist and their dental team.

For some offices, success would be reducing the outstanding amount on their aging report as fast as possible. For other offices, success might be receiving and depositing a quick influx of cash.

We've had special projects where clients wanted as many patient credit audits done as possible in a specific time period. We’ve also had offices that knew they had a bunch of paid-not-posted inflating their A/R report, and our team was able to post it all for them in a matter of days.

Every special project is unique in its own way, and our goal at DCS is to ensure we come up with a game plan for your practice that our team of experts will deliver with remarkable results for your version of success.”      

When we call our customers client-partners, we really emphasize the word ‘partners.’ Whether you bring us in for your Special Projects or Insurance Billing, DCS is here to work with your team, not replace them.

When your team is willing to communicate and collaborate with us to work towards your practice’s revenue-based goals, these kinds of dramatic improvements are possible.

Read more: Close the year strong: 3 ways cleaning up dental A/R boosts 2026 success

What can DCS contribute to your success story in 2026?

To recap, we covered: 

• Why an Accounts Receivable (A/R) Cleanup is essential for dental practices like yours
• A few of the DCS Special Projects success stories from 2025
• The 3 keys that unlocked success for all of these DCS client-partners

DCS Special Projects is committed to supporting dental practices with their toughest billing challenges, whether that’s an overwhelming A/R, high-risk aging, inconsistent collections, a mountain of unpaid claims, or credentialing errors.

No matter what dental billing problem you’re facing, we’re here for you. Our focus since 2012:

Help practices recover more revenue, stabilize their cash flow, and build billing systems that support long-term profitability and financial health.

If you’re ready to recover lost revenue and start 2026 with a clean slate, we’d love to help. Book a free 30-minute consultation and let’s talk about your A/R challenges and how DCS can solve them.