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Outsourcing a service of any kind can feel like a huge decision. We know outsourcing your dental billing, specifically, is no exception. When your dental practice needs to add support from a third party, you need a group of people you can trust since they’re literally going to be getting your business paid. 

As things at the office pile up, aging reports, payments that haven’t been posted, missed calls… you begin to wonder if there is another option. Is there a better way to make sure your insurance claims are posted promptly, done right, and paid in full? Of course there is! But then the question still lingers… How do you choose an outsourced dental billing company? 

You’re a dentist who has been searching and searching for a solution to your low collections percentage and high outstanding insurance aging report. You’re starting to look into outsourcing your dental billing, and finding that there are a few things you may need in order to sign on with a remote dental billing company. 

You’re looking to outsource your dental billing, but you’re nervous about handing your insurance receivables over to someone you barely know. How much do they actually know about billing or communicating with insurance? Will they know what to do in tough scenarios? Will they actually increase my collections percentage?

You’re a dentist whose administrative team is overworked and the person who takes care of billing has other responsibilities to tend to. Your collections percentage is down and your aging report is up. You’re searching for solutions such as outsourcing your dental billing.    As you’re doing this research, you’ve come across Dental ClaimSupport and you can’t help but wonder: What makes you guys so different from the other choices? 

As a dentist, ethics is something you have learned about over the years of practicing, and also probably in school. What you may have not learned about, is how your practice can accidentally do something unethical. We know what you’re thinking, “how do you accidentally do something unethical?” But the truth is that it’s more common than you think.   Over years of being in the dental industry, we have seen various practices be audited, and seen a few dentists lose their license or worse, go to prison because of fraud in their practice. In most cases, ignorance is no excuse when it comes to fraud. This topic is important to us because we care about dentists and everyone working at the practice. We want to help you collect more money but we want to do so legally.

Your front office is overwhelmed with checking patients in, answering the phones, running aging reports, posting payments and communicating with insurance companies. Whether you are a small dental practice or not, the billing process feels like a lot of extra work after you have dealt with everything else. Making sure claims went through and were paid correctly feels tedious and time consuming.   You’re ready for someone to take on some of the responsibility.  You’re looking to outsource your billing so that the front office staff can focus on what’s in front of them, such as taking care of patients and answering phones and overall making sure the office is running smoothly. 

As you try to understand why your collections percentage is down at your dental practice, you begin to wonder if there is a resource to invest into that will mend your problem to help bring in more money. You need something (or someone) who will work well with your staff while also guaranteeing results.    You know your business team would benefit from being relieved of some of the strain that comes with dealing with insurance companies, but you need to know if an outsourced dental billing company, like Dental ClaimSupport, is worth the investment and change. We get it, you need to weigh your pros and cons, and all of your options. Is outsourced dental billing even right for you? Is making a change like that worth the time and money? 

You are an office manager trying to figure out the best practices for dental billing, and you have a lot of questions. It’s a complex process! There are several steps you must follow and accuracy is imperative. No pressure. One of those basic questions ends up being “how often should I post my dental insurance payments?”    Seems like a simple question, but you’re overwhelmed and need answers and recommendations from people that have been there. 

A new patient just called your office and asked if you accepted their HMO. Your staff doesn’t know the answer to the question. There are a lot of specific abbreviations and acronyms in dental insurance terminology. It’s common to get tripped up on it. Understanding these terms is important for anyone in the insurance or billing industry, or anyone that deals with insurance on a regular basis.    We get it, this can feel like homework… You already went to dental school and worked hard, and learning dental insurance basics can feel monotonous. In this article, we’re going to make it really simple for you to understand one of the most basic components of what dental insurance is: HMO versus PPO. While HMO is generically used, most dental plans are referred to as DHMO or DMO, with the D indicating it is a dental plan, not a medical plan.