This is the story of two very different dental businesses located in Savannah, Georgia. One is a multi-location practice with a big team, while the other is a thriving solo practice.

Keeping a full schedule is what maintains production levels at your dental business. But it can be hard to manage the schedule efficiently when there are several challenges to deal with: Cancellations, wait times, buffers, and straight up no-shows, for example.

As a dental business leader, you’re always looking out for new ways to improve your dental practice or group. And you want to be innovative in these improvements — but where exactly should you start?

Running a group dental practice has a set of challenges that are different from single-office private practices, or even DSOs. There are multiple teams to manage, each handling their own workflows and routines to keep their location efficient.

If patient complaints seem to pop up around billing, wait times, or communication, you’re not alone. Many dental practices deliver excellent clinical care yet struggle with the experience patients have outside the operatory. Fortunately, there are simple ways to improve your patient experience, and here we’ve listed 10 to choose from.