You’ve just outsourced your dental insurance billing and now you’re thinking, “what do I do now?” You’re working with a company that’s supposed to take over the insurance billing that used to take up hours in your administrative team’s day, and now you’re wondering what’s next.

Have you ever sat down to watch a movie and looked at your phone the entire time? I think we’re all guilty of this! Then the movie ends and you realize you have nothing to take away from it. This is what happens when a dental office signs up to work with a dental billing company but doesn’t commit to accepting, or buying into the services it offers.

Do you accept multiple insurance plans at once from patients?

Have you ever had a patient leave your dental practice, and you weren’t sure why? Perhaps you got a call from a different dentist asking for their medical information and were left confused. It’s hard not to take it personally and wonder where you went wrong as a practice.

Nothing makes people feel more seen or heard than hearing a story they can relate to. Do you have an ever-present problem you’ve been facing at your dental practice? Does this problem look like a messy insurance aging report, low collections, or a stressed-out administrative team? You’re not alone in facing these kinds of problems as a dentist or an office manager.

You’re a dentist who specializes in something such as pediatric dentistry, prosthodontics, periodontics, or endodontics. Because your services are different from general dentists’, you may think you can’t benefit from outsourcing your dental insurance billing like your general dentist colleagues.

There are a lot of terms that some people in the dental world commonly confuse. Especially when it comes to the insurance process, it can get really confusing. A lot of dental billers call themselves “self-taught” because there isn’t any formal education on dental insurance billing. This can sometimes lead to misinformation.

Have you ever sat on the phone with customer service and there was so much static, you couldn’t totally understand what they were saying? Or maybe all of the customer service responses are automated and you desperately just want to speak to a real human?

You’re a dentist who just wants to have a successful practice, and your hard work to set up the best billing system has given you a major headache. As you explore options like outsourcing your billing, it might occur to you that you’ve done something wrong, or made some kind of misstep to get to this place. You haven’t found the right person to handle your billing or process, and your collections percentage is low because of it.

As a dentist new to outsourcing any services, it may feel a little weird having a new company handle your insurance billing. So how do you work with them? They are not in-person like your office team, and you will be connecting more by phone, Zoom and email than face-to-face.