How many people work on my account at Dental ClaimSupport?

A common question to Dental ClaimSupport from dental teams is: How many people are working on my account? 

It’s a reasonable question. If you’re going to pay someone to handle your insurance claims, you want to make sure they’re handled right. And if you have a larger practice and a larger volume of claims being submitted, you want to make sure you have the right amount of people handling it.

At Dental ClaimSupport, the number of people working on your account largely depends on your insurance claims volume. As an award-winning billing company, we’ve seen the benefits of having a structured team to handle each dental practice’s success. While there might be one or two people actually working on your claims every day, there will be multiple people overseeing your dental practice. 

In this article, we’re breaking down who works on your account, how they’re assigned to your dental team, and answer a few other questions we get pertaining to working with a biller at Dental ClaimSupport. These questions and their answers should help you understand the nature of working with Dental ClaimSupport, and how important your success is to us. 

Who is overseeing my account at Dental ClaimSupport?

When you first sign on with DCS, you will be assigned an account executive(s) depending on the number of claims you submit and the size of your aging report. If you’re a larger practice with a larger pool of patients, you might have 2-3 account executives assigned to your dental practice. You will have an opportunity to meet your account executive via a Zoom meeting or telephone call.  

You will typically have a main account executive for communication purposes, and this is the person your team will interact with the most. 

Account executives are responsible for submitting your insurance claims, working your insurance aging report, posting your insurance payments, and sending your daily deposit report at the end of each day. 

These account executives are chosen based on the practice management software they specialize in. With this knowledge, they will seamlessly be able to remote into your software and begin working on your insurance claims. There are no interruptions to your normal daily routine while your account executive is working on your insurance receivables. 

Your account executive(s) answer to 2 people: Their team lead and their operations coordinator. 

The team lead is overseeing your office more closely than the operations coordinator. It is their responsibility to make sure the account executive(s)’ work is accurate. If you have an issue that you couldn’t solve with your account executive, you would reach out to the team lead. We’ll get into that more later in the article.

The operations coordinator oversees all of our billing teams to ensure smooth transitions and stellar customer service.

These are the people who directly serve your dental practice, and work hard to help your practice collect more and worry less.

What if my account executive goes out of town?

When you’re handling billing in-house, it’s common for your insurance claims to take a back seat if your insurance coordinator decides to go out of town, or is sick. 

At Dental ClaimSupport, we pride ourselves on the fact that no matter what your account executive’s schedule looks like, your claims are going to be handled. If your account executive goes on vacation, gets sick, or even quits their job - your claims will be taken care of by one of the people we’ve mentioned above. 

That’s the great thing about having a team assigned to your dental practice. There’s always a team member around to take care of your claims if someone else is away. Your insurance revenue is our priority, no matter who is or is not out of town. You can rest assured that your claims will always be handled by an expert. 

How is my account executive held accountable?

So what happens if you and your account executive have a problem? 

Let’s say your account executive made a mistake on one of your claims and reimbursement was denied because of that mistake. You’re talking through the mistake with your account executive, but you’re not satisfied with the resolution or explanation you’ve received. If this happens (or something along these lines), you may then, reach out to your dedicated team lead. 

This person oversees your account executive and will hold them accountable for their actions pertaining to your account. Your team lead will either help the two of you come up with a solution to the problem or if appropriate, assign you a different account executive.

If you experience any issues with your team lead, you may then be put in touch with an operations coordinator.

Our account executives are rigorously trained and continuously educated on dental billing, but sometimes things happen that need to be addressed, and your team lead will help you with that.

Ready to get the dental claims income you deserve?

Knowing the organization that works on your account at Dental ClaimSupport can help you understand how our processes work. This can make your team feel more assured that your insurance claims are going to be handled so that you can focus on delivering an amazing dental experience to patients. 

You’ll notice revenue increases and more consistent cash flow when you work with a trustworthy dental billing partner like DCS.

To take the next steps in improving your insurance claims income, schedule a call with one of our experts.