5 benefits of DCS Dental Insurance Verification Services you don’t want to miss

6 minute read

Insurance verification is vital to the success of a dental practice or group. It sets the stage for efficient revenue cycle management as one of the first steps in the process. And dental insurance verification services can really set you up for success.

Both dental practices and groups struggle with insurance verification because it’s labor-intensive, and time sensitive. And it requires expert knowledge of dental insurance and how to use the information.

Though it’s essential, a busy team may not be able to update every patient’s coverage data before the appointment. Using outdated information will delay payment and can even negatively impact your patient experience.

DCS offers insurance verification services, so we’ve seen how mistakes made during insurance verification can lead to payment delays in the future. This is why we recommend outsourcing this part of your revenue cycle. The benefits truly add up, but let us explain the top 5 benefits to dental insurance verification services.

Key takeaways on dental insurance verification services

Insurance verification CANNOT be skipped, and must be handled skillfully
Insurance verification is best done at least 2-3 days prior to the patient’s appointment
Insurance verification services pair best with insurance billing services, ensuring fast claim submission AND reimbursement

What Is DCS Insurance Verification?

Dental insurance verification is the process of gathering patient insurance information before their treatment date. When they call to make the appointment, you will obtain their insurance details in order to verify the patient has coverage and the status as active (or inactive).

Insurance verification lays the groundwork for everything that follows in your dental revenue cycle—accurate treatment planning, pricing, and presentation; proper claim submission; and timely payment collection from both insurance claims and patient payments.

When you use a provider like DCS, our insurance verification services will:

Updates your patient record three business days before the patient’s appointment
Provides a detailed breakdown for every patient on your schedule
Works with most PMS systems including Dentrix, Eaglesoft and Open Dental

So now let’s dive into why to consider dental insurance verification services.

5 Benefits of DCS Insurance Verification Services

We can’t speak for other companies’ insurance verification services. So for the sake of this article, we’ll speak on our own.

1. Boosted cash flow with fewer denials and faster claims

Unless you’re a fee for service practice, you rely heavily on insurance reimbursements to maintain profitability. Accurate and timely insurance verification results in cleaner claim submissions, which means you’ll get what you earned without facing denials, which lead to payment delays.

If your team struggles to complete insurance verification, your practice can face significant financial losses. This is why many dental practices outsource verification: Cleaner claims lead to higher revenue.

2. Saved time and done on time, with fewer tedious phone calls

Verifying insurance information is just one of many daily tasks that administrative teams need to complete. The effort to gather data for every appointment makes it difficult to allocate time to other necessary tasks.

According to an SRS Web Solutions, Inc survey of 2,500 dental practices mentioned in Dental
Economics, 50% of dental office time goes toward verifying the eligibility of patients.

By reducing the amount of time spent on insurance benefit verification, practices can become more efficient and productive, specifically by focusing on patients or even growing the practice. The entire operation will run smoothly because your team isn’t bogged down with insurance verification duties.

3. Improved patient experience

Your goal as a dental practice or group is not just to succeed as a business. It’s to provide excellent care for your patients that will have them returning. By using DCS Insurance Verification Services, your patients will see:

Lower wait times. When insurance is properly verified ahead of time, your patients’ insurance information will only need to be quickly confirmed, not fully verified because it’s already done. No appointment delays because you’re busy calling insurance companies.
Greater accuracy in insurance information. There will be little to no confusion about your patient’s information because it’s been checked and verified. Verification mistakes can cause problems down the line, such as claim denials or unexpected out-of-pocket expenses for patients, which can really put a damper on a patient’s experience with your practice.
Generally enhanced satisfaction. By verifying insurance information in advance, dentists provide patients with more accurate cost estimates and avoid surprises. This improves trust and loyalty, which fosters appointment attendance and referrals.

When your patients trust you and know you’re on their side, they will return to you for treatment and tell their friends about your amazing dental practice. This kind of reputation is invaluable.

4. Seamless PMS integration with automatic writeback

Now this is very specific to using DCS Insurance Verification Services. When you partner with us, your patient’s insurance details sync directly to your practice management software with no paperwork to manage.

PDF summaries are added to patient charts automatically—in other words, after we verify insurance information, we ensure that information is updated everywhere. Insurance verification is already tedious. Adding DCS as your verification expert will not add more work to your plate.

5. Increased financial transparency

Financial transparency is essential in any healthcare practice, and dental practices or groups are no exception. When you outsource dental insurance verification services, you’ll be able to improve:

Informed consent. Patients want to know what their insurance covers, what their estimated out-of-pocket expenses will be, and what they can expect from their treatment. You have information to explain alternatives, risks and benefits, and costs.
Clear communication. When using insurance verification services, your patients will have a clearer understanding of insurance coverage. Dental insurance can be complex, and patients may not fully understand what their policy covers.

You will have more time to properly communicate to your patients what they can expect from insurance coverage. Insurance verification services will provide timely updates on patient insurance policies. Policies can change frequently, and patients may have questions or concerns about their coverage.

By using a dental insurance verification service, your in-house team can stay up-to-date on changes to insurance policies and provide patients with timely updates about their coverage, because your point of contact will let you know.

Will you keep hacking away at insurance verification or let DCS?

To recap, here are 5 benefits of DCS Dental Insurance Verification Services:

Boosted cash flow with fewer denials and faster claims
Saved time and done on time, with fewer tedious phone calls
Improved patient experience
Seamless PMS integration with automatic writeback
Increased financial transparency

Together, these features reduce billing headaches, speed up collections, and enable your team to do more in less time, giving them more time for your patients.

No one loves spending hours on the phone or dealing with portal hassles to verify insurance benefits, but it’s a crucial step in your revenue cycle to ensure a smooth patient experience and collection process.

By partnering with a trusted dental insurance verification service, practices can focus on what they do best – providing excellent patient care – while leaving the administrative tasks to the experts.

Schedule a call with DCS to learn more about our insurance verification services

Dental revenue resources from Dental Claim Support