The best way to show your team how grateful you are isn’t by treating them to pizza for lunch — it’s by ensuring their work is meaningful every day. For this, you can greatly reduce their time spent on tedious manual tasks. This won’t harm your dental business! In fact, your practice can thrive when your team dedicates more time to building strong relationships with your dental patients. Automated patient billing makes this possible, and more.
Your administrative team is the heart of your dental business. They’re the first faces your patients see, and your admin team is likely who spends the most time communicating with them.
Don’t they deserve to enjoy their role? Everyone wins when they do.
“A thriving dental office staff begins with a leader who truly supports them in their triumphs, and showing your appreciation for their hard work is a terrific first step.” — Bryant Consultants
So, how exactly can you show your dental team that you appreciate the care they show your patients? Don’t just buy them a group lunch and call it a day. No, give them something that will free them up for more meaningful and enjoyable work every day: Automated patient billing.
Automated patient billing will reduce your team’s manual paperwork and give them more time to connect with patients and grow your practice. This article explains how valuable automated patient billing will be for you and your dental team, and why it’s the best way to show them your thanks.
Key takeaways on how automated patient billing will benefit your dental team:
- Strong patient relationships are how you retain patients and increase revenue
- Building relationships with patients is meaningful work — but it takes time and energy
- Automated patient billing provides that time, which benefits both your dental team and your patients
- When you show your team you’re invested in their professional success, they’ll perform at a higher level
Manual dental billing: A burden that contributes to burnout
Have you driven home from work along the same route so many times that you, essentially, fall asleep at the wheel? After you arrive at home, you look back and wonder, “Did I run a stop sign? I can’t even remember, I was on autopilot.”
That’s how the daily routine of manual dental billing can be for your administrative team. It’s so repetitive and tedious, that it’s easy to make mistakes, and also difficult to shake their “asleep at the wheel” mindset when it’s time to engage with in-office patients. And you can bet that your patients will notice. 
Take a moment to picture this paperwork from your team’s point of view…
Every day, you have to:
- Calculate balances for new statements
- Print and mail statements and reminders
- Log payments in the PMS
- Process checks, and
- Follow up with patients about outstanding balances
It’s a never-ending list of tedious to-dos while patients continual arrive in the waiting room to be checked in and tended to. Even at its most streamlined, this manual workflow with constant interruptions can lead to more errors and higher stress.
When you’re constantly stressed at work, it can lead to burnout. Then, not only are the in-office patients not receiving the full attention they deserve, but if the rest of the team is also stretched thin, the sum of these stressors negatively impact your work performance.
Read more: How to avoid dental office burnout in your practice: 3 tips
With that in mind, how can you, as the business owner or leader, combat burnout by reducing your employees’ repetitive paperwork, to ensure your patients are getting your team at their best?
Is automated patient billing a gift that keeps on giving?
Here’s how we define our automated patient billing solution here at DCS:
A technology that automates the billing process for busy dental teams, making payments easy for patients, and ensuring steady cash flow for dental business owners. 
From automatic payment reminders via text and email to customizable financing options, patient billing has never been easier or more convenient for your team — and also your patients. But let us be more specific…
With DCS Patient Billing, you’ll get:
- Payment links sent as soon as the balance is known (no manual processing)
- Quick outreach delivered via email and text messages
- Automatic follow-up with regular friendly reminders by email or text
- Payments accepted 24/7/365 from all major credit cards and wallet apps, whether using mobile, tablet, or desktop
- Customizable payment plans
- Monitored direct deposits and outstanding balances
- Easy integration with all major practice management software
- Write backs into your PMS — a time-saving and hard-to-find feature
- Detailed reporting for insightful business decision-making
- Free wireless terminal included for in-person payments at low processing rates
When you use our automated solution, all of their patient billing tasks are simply taken off your team’s plate. They only need to review the easy-to-read online dashboard to get insights on how your business is performing.
Imagine a business where your team’s time can finally be dedicated to in-office patients and monitoring your dental business’ growth.
Make way for rewarding work to win happier patients and practice growth
With less time spent on administrative tasks, your team members can focus on improving patient relationships and experiences, and other meaningful work.
So, what would that look like?
You’d see your dental practice become patient-centric. When your team is freed from billing duties, they have more time and focus to take on more strategic roles, such as participating in marketing efforts, managing patient retention, and supporting treatment plan acceptance.
Read more: How to have a patient-centric dental business: 3 tips (Free guide)
Instead of just getting through the day while trying their best to collect from patients, your team will have meaningful conversations with them. They’ll be able to present treatment to every patient, answer all of their questions, and offer them multiple payment options that meet their needs.
Your team will come to understand your patients’ unique needs, wants, favorites, and fears, and they can use their insider knowledge to shape the very best patient experience.
These kinds of connections are what will set your dental business apart from others. They’re how you gain patients for life who recommend you to all their friends and family.
This is how you grow your practice — by building a reputation for impeccable patient care.
Automate patient billing: Your team will thank you, and so will your patients
To recap:
- Automated patient billing will decrease the manual tasks on your team’s plate
- With hours put back in their workday, your team can redirect their focus to building lasting patient relationships
- A happy dental team can concentrate on the meaningful work of growing your dental practice and giving your patients an amazing dental experience — it’s a win for everyone
Automated dental patient billing will also collect more, and faster, from your patients. They’ll love the convenience it offers, and appreciate how easy it is to pay online from their phone, tablet, or laptop using their debit card or digital wallet (Apple Pay or Google Pay).
And with your dental team free to give comprehensive treatment presentations, there will be no surprise bills, which will be a relief to everyone.
Show your team how much you appreciate them by implementing our automated patient billing solution: Book a free 30-minute consultation with DCS today.
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