As the revenue cycle manager of your Dental Service Organization (DSO) team, you’re aiming to set everyone up for success. You want your team to be in tip-top dental billing shape to service all dental offices at maximum efficiency.
You’ve just outsourced your dental insurance billing and now you’re thinking, “what do I do now?” You’re working with a company that’s supposed to take over the insurance billing that used to take up hours in your administrative team’s day, and now you’re wondering what’s next.
Every year, The American Association of Dental Office Managers hosts a conference for anyone in the dental industry. It’s a time for dental professionals to come together to network, promote services and learn from each other. There are educational opportunities, discounts on services that dental practices need and speakers covering important topics.
Something that has come up a lot in general conversations, especially since the pandemic, is work-life balance. People who used to commute to work every day are getting hours back in their day that used to be spent in the car. Dental offices don’t necessarily work this way though... teeth can’t be tended to virtually! Not to mention, someone needs to be running the actual office. The workload doesn’t seem to ever lighten.
You’re an insurance coordinator or office manager moving through the dental billing process. You’re a little green when it comes to knowing the process front to back, and you’re not sure who to turn to with specific questions on insurance claims.
Not many people outside of the dental industry know it, but the office manager is the heart of the dental office. You, as a dentist, need an office manager who can do it all, a jack of all trades, so to speak. So what makes a good dental office manager? It’s not an easy position to fill, because it requires such a specific skillset. Not to mention, working as an office manager can be stressful, busy and bear a heavy workload.
Outsourcing a service of any kind can feel like a huge decision. We know outsourcing your dental billing, specifically, is no exception. When your dental practice needs to add support from a third party, you need a group of people you can trust since they’re literally going to be getting your business paid.
It’s a fact, insurance companies work to deny procedures and release the lowest amount of reimbursement possible, period. It’s the sole reason your dental team even has to appeal claims. Is it annoying and time consuming? Yes. Is it difficult? It can be. But is it necessary? Absolutely.
You’re a dentist who has been searching and searching for a solution to your low collections percentage and high outstanding insurance aging report. You’re starting to look into outsourcing your dental billing, and finding that there are a few things you may need in order to sign on with a remote dental billing company.